Refund Policy

Last updated: March 26, 2026

1. Overview

CryptoLens ("we", "us", or "our") offers subscription-based access to AI-powered cryptocurrency analysis tools. We want you to be satisfied with your purchase. This Refund Policy outlines the conditions under which refunds may be granted.

2. Subscription Plans

CryptoLens offers the following paid subscription tiers, billed monthly:

  • Basic — $9.99/month
  • Pro — $24.99/month
  • Enterprise — $99.99/month

All subscriptions are processed securely by Paddle (paddle.com), our authorized payment processor and Merchant of Record.

3. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for first-time subscribers on any paid plan. If you are not satisfied with your purchase for any reason, you may request a full refund within 7 days of your initial subscription payment by contacting us at support@aicryptolens.com.

This guarantee applies only to the first billing cycle of a new subscription. It does not apply to renewals, plan upgrades, or accounts that have previously received a refund.

4. Renewal Charges

Subscriptions renew automatically each month unless cancelled before the renewal date. We do not offer refunds for subscription renewals if you forget to cancel. You are responsible for managing your subscription and cancelling before the next billing cycle if you no longer wish to use the service.

You may cancel your subscription at any time from your account Settings page. Upon cancellation, your access to paid features will continue until the end of the current billing period.

5. Exceptions — No Refund

Refunds will generally not be granted in the following cases:

  • Requests made more than 7 days after the initial payment
  • Subscription renewal charges
  • Accounts found to be in violation of our Terms of Service
  • Partial months — we do not prorate refunds for unused time after the 7-day window
  • Dissatisfaction with AI-generated analysis results (which are informational, not financial advice)

6. Chargebacks

If you initiate a chargeback or payment dispute with your bank or credit card provider without first contacting us, we reserve the right to suspend your account pending resolution of the dispute. We encourage you to contact us first — we are committed to resolving issues fairly and promptly.

7. How to Request a Refund

To request a refund, please:

  1. Email us at support@aicryptolens.com within 7 days of your initial payment
  2. Include the email address associated with your CryptoLens account
  3. Include your Paddle order/transaction ID if available
  4. Briefly describe the reason for your refund request

We will respond within 3 business days. Approved refunds are processed by Paddle and typically appear within 5–10 business days depending on your payment method and bank.

8. Paddle as Merchant of Record

All payments are processed by Paddle.com Market Limited, which acts as the Merchant of Record for all CryptoLens transactions. Paddle handles billing, invoicing, and tax compliance. If you have billing-specific questions, you may also contact Paddle directly at paddle.com/help.

9. Contact Us

If you have any questions about this Refund Policy, please contact us: